Welcome to LuxeIntimates’ FAQ section, designed to provide effortless solutions for our discerning clientele. Below you’ll find answers to our most commonly asked questions about our luxury intimates, delivery services, and more.

Product Information

What makes LuxeIntimates products special?
Our intimates are crafted for the modern woman who values both elegance and comfort. We specialize in no-wire designs, premium fabrics, and thoughtful details that move with you through every moment of your day. From our Cotton Edit to strapless solutions, each piece is designed to deliver unparalleled comfort with luxurious style.
Do you offer nursing-friendly intimates?
Yes! Our Nursing collection combines functionality with our signature luxurious comfort, designed specifically for new mothers who refuse to compromise on style.
What’s included in your Bra Bundles?
Our Bra Bundles offer curated combinations of our most popular styles at special value. These change seasonally and may include coordinating briefs or special edition colors.

Shipping & Delivery

Where do you ship?
We proudly offer global delivery to most countries, with the exception of certain remote locations in Asia and other regions. During checkout, our system will automatically notify you if we’re unable to ship to your address.
What are my shipping options?
We offer two premium shipping services:
– Standard Shipping ($12.95): 10-15 business days via DHL/FedEx with tracking
– Free Shipping: For orders over $50, delivered in 15-25 business days via EMS
How long does order processing take?
All orders are carefully packaged and dispatched within 1-2 business days from our US headquarters. You’ll receive tracking information once your order ships.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unworn, with tags attached, and in original packaging. Please contact our customer care team at [email protected] to initiate a return.
Do you offer exchanges?
Currently, we process returns for store credit or refunds. For size exchanges, we recommend placing a new order for your preferred size while returning the original item.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect, in which case we’ll provide a prepaid return label.

Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for seamless, secure checkout.
Can I modify my order after placing it?
Orders can typically be modified within 1 hour of placement. Please email [email protected] immediately with your order number and requested changes.
Do you offer gift cards or wishlists?
Currently we don’t offer gift cards, but you may create an account to save favorites for future purchases.

Care & Sizing

How should I care for my LuxeIntimates pieces?
We recommend hand washing in cool water with mild detergent and laying flat to dry to preserve the delicate fabrics and construction of your intimates.
Where can I find sizing information?
Detailed size charts are available on each product page. For personalized fitting advice, our customer care team is happy to assist.
Do your products run true to size?
Our sizing is consistent with luxury intimate standards. If you’re between sizes or prefer a particular fit (e.g., snug or relaxed), we recommend sizing up or down accordingly.

For any questions not covered here, our dedicated customer service team is available at [email protected]. We’re committed to making your LuxeIntimates experience as seamless and comfortable as our signature no-wire designs.