At LuxeIntimates, we combine luxury with convenience in our shipping and returns process, just as we do in our premium intimates and swimwear collections. Our policies are designed to ensure your shopping experience is as seamless and satisfying as our meticulously crafted products.

Shipping Information

Order Processing

We carefully prepare each order with the attention it deserves. Please allow 1-2 business days for order processing before your package ships.

Shipping Options & Delivery Times

We offer two shipping methods to accommodate your needs:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Includes tracking and insurance

Free Shipping (Orders over $50)

  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment
  • Includes basic tracking

Note: Delivery times are estimates and may vary depending on destination and customs processing. We currently ship worldwide, excluding some Asian countries and remote areas.

Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for your convenience.

Returns & Exchanges

We want you to love your LuxeIntimates purchase as much as we love creating them. If you’re not completely satisfied, our straightforward returns process ensures a resolution that maintains the luxury experience you expect from us.

Return Policy Details

  • Return window: 15 days from receipt of your order
  • Condition: Items must be unworn, unwashed, with all tags attached and in original packaging
  • Return shipping: Customer’s responsibility unless the return is due to our error

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Body tape & stickies (due to their adhesive nature)
  • Briefs (unless packaging remains completely sealed)

How to Return or Exchange an Item

Step 1: Initiate Your Return/Exchange

Email our customer care team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:
Dear LuxeIntimates Customer Care,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). The details of my request are as follows:

Item(s) for return/exchange:
– [Product Name] in [Size/Color]
– [Reason for return/exchange]

Preferred resolution:
[ ] Refund to original payment method
[ ] Exchange for [Product Name] in [Size/Color]
[ ] Store credit

I confirm that the item(s) are in original condition with all tags attached.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Order Number]

Step 2: Wait for Approval

Our team will review your request within 1-2 business days and email you with return instructions and a Return Authorization Number (RAN). Please do not send items back without this authorization.

Step 3: Package and Ship Your Return

Once approved:

  • Carefully package items in original packaging if possible
  • Include a copy of your order confirmation or packing slip
  • Ship to: LuxeIntimates Returns, 3665 Capitol Avenue, Elwood, US 46036
  • We recommend using a trackable shipping service

Step 4: Processing Your Return

Once we receive and inspect your return (typically within 3-5 business days after arrival), we will process your refund or exchange. You’ll receive an email notification upon completion.

Refund Information

  • Method: Refunds are issued to the original payment method
  • Timing:
    • Credit card payments: 5-10 business days after processing
    • PayPal payments: 3-5 business days after processing
  • Original shipping fees are non-refundable (except when the return is due to our error)

Exchange Information

  • We ship your new item once we receive and process your return
  • You’re responsible for any price difference if exchanging for a more expensive item
  • If exchanging for a less expensive item, we’ll refund the difference

International Returns

Customers outside the United States are responsible for all return shipping costs and any applicable customs fees. We recommend declaring the package as “Returned Goods” to potentially reduce customs charges.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us immediately at [email protected] with photos of the issue. We will arrange for a replacement or refund and cover all associated shipping costs.

Need Assistance?

Our customer care team is here to help with any questions about shipping, returns or exchanges. Contact us at [email protected] and we’ll ensure your experience remains as luxurious as our products.